Through our Patient Access App or Web Site
You can access your COVID-19 vaccination status through the Patient Access App or Web Site. This is the site you use to order prescriptions and book appointments and is linked from our home page; ‘Order a Repeat Prescription’ and ‘Book an Appointment’ icons at the top.
Through the NHS App
You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App.
By calling 119
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 working days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 working days to reach you.
The letter will be sent automatically to the address registered with your GP. The 119 call handler you speak to will not be able to see your address to check this with you. If you’ve recently moved house, make sure you’ve given your new address to your GP practice before calling 119.
ZERO TOLERANCE – Our team are experiencing increasing levels of threatening or abusive behaviour from patients. This is NOT acceptable.
NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence. Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice. Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list. Our staff are here to help you, please treat them with respect.
Zero Tolerance Poster
If you feel you need urgent medical advice during the day you can call the 111 service. This is also the number you dial when our surgery is closed to access the Out-of-Hours service. Simply dial 111 on any phone and you will be connected to a skilled advisor who will be able to assess how best to deal with your query.
Call 111 when it’s less urgent than 999
Adult Social Care (ASC) has created new online information – Equipment and Technology information that can help you in your home – that includes different ideas and suggestions on how smart technology and equipment can help to improve people’s independence at home, and provide practical assistance to help with daily living.
There are a vast range of products available from high street retailers that can make such a difference to people with basic everyday tasks and developments like voice-activated technology means you can do things without leaving their bed or chair.
Surrey County Council have assessed technology on offer and have created this listing.
Other useful links are included in their Staying Independent pages Staying independent – Surrey County Council
Our practice is collaborating with NHS Business Services Authority (NHSBSA), which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service
Please click on this link to read our latest infection control annual statement.
Have you seen our ‘Self Care Aware’ leaflets? The five surgeries in Aldershot worked together to produce some leaflets and other items to help all our patients access the most appropriate service for their care. Two of our documents are linked below and they contain lots of useful information. Please do download them to read and keep handy or simply drop into the surgery and pick up your own copy. We have some other information in the surgery that you may also find useful.
Self Care Information to keep by your phone
Self Care Leaflet with more detailed information
We are pleased to say that we now take debit and credit card payments using a secure system. We accept all the major credit cards, via chip/pin or contactless payments.
This will streamline payment for any chargeable items.
GP Services available until 8pm
Evening and weekend access to GP and Nurse appointments launches for all patients in Aldershot.
Local people now have access to later appointments as GP services will be available until 8pm thanks to a new scheme introduced in our area.
Weekend appointments will also be available for routine GP services. The changes mean an increase of opening times and forms part of the CCG’s commitment to improving access to healthcare for local people.
This will not be a walk in service, patients must have an appointment and should contact their own GP Practice in the usual way to book these new appointment times.
All the Aldershot practices have teamed up to offer appointments for local patients but these may not always be at your usual practice or surgery – all the options will be explained to you by the receptionist when you are booking your appointment.
Those who feel unwell are still urged to contact their local pharmacy, GP or phone 111, the NHS non-emergency telephone number; to reduce the pressure on A&E departments and hospitals.